Frequently Asked Questions

Everything you need to know about shopping with Deputy Department.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a claim.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific product dimensions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

Deputy Department is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and transparent manufacturing processes across our entire collection.